alfa4d Privacy Policy

This page describes what we collect when you use alfa4d and how we keep that data protected. We take data security seriously. Your account information, payment details, and transaction history are encrypted and stored securely. We do not sell your personal data to third parties, nor do we share it beyond what is necessary to operate our platform and comply with law.

We collect data only to run alfa4d—processing your deposits and withdrawals, verifying your identity, detecting fraud, and providing customer support. If you use alfa4d, you understand that data collection is necessary for these operations. This policy explains what we collect, why, and how long we keep it. You can request access to your data or deletion of your account at any time by contacting our support team.

Our servers may sit outside your jurisdiction. When you deposit via DANA, e-wallet, mobile banking, local payment, or other payment methods, payment data is handled by the payment provider, not stored on our systems. We store only a secure reference token. This policy covers data we control directly, not data held by third-party processors.

What we collect and why

When you create an account on alfa4d, we collect your name, date of birth, email address, and phone number. We use this to create your account and send account notifications. We also collect your IP address and device information (device type, operating system, browser). This helps us detect fraud and unusual activity.

When you deposit, we collect payment method details (wallet number, bank account reference) and transaction history. We store this to process withdrawals and comply with anti-money laundering regulations. When you place bets on Liga 1, Piala AFF, or other sportsbook events, we log your bet history. This is used to calculate your account balance, settle disputes, and prevent fraud.

Before your first withdrawal, we ask for identity verification. We request a copy of your ID document and a selfie. We store these securely and use them only to confirm your identity and prevent account takeover. If you access alfa4d from different locations like Jakarta, Surabaya, Bandung, Medan, or Semarang, we may note this to flag unusual patterns.

Data collection summary

  • Account information: name, date of birth, email, phone, IP address
  • Payment data: payment method reference, transaction history (not raw card/bank details)
  • Gameplay data: bet history, account activity log, device information
  • Verification data: ID document copy, selfie (for first withdrawal only)
  • Support data: chat logs and email correspondence

How we use your data

We use your account information to manage your account, process deposits and withdrawals, and provide customer support. We use payment data to comply with Indonesian financial regulations and detect fraud. We use gameplay data to settle disputes, calculate payouts, and investigate unusual activity. If you contact us during Idul Fitri, Idul Adha, Imlek, or Nyepi, we log your message to respond when operations resume.

We also use your data to improve alfa4d. We analyze gameplay patterns, deposit trends, and user feedback to optimize our platform. We do not use your data for marketing purposes outside alfa4d. We do not send you promotional emails or unsolicited notifications.

Third parties and data processors

Our payment processors (your DANA, e-wallet, mobile banking, local payment, online payment account providers, or banks e-wallet, mobile banking, local payment, online payment) receive payment information directly. We do not pass your raw payment details to these providers—they handle the transaction themselves. Our hosting provider stores our servers and databases. Your data is encrypted both in transit and at rest, so the hosting provider cannot read your account information.

We may disclose your data if required by law (e.g., law enforcement request, court order, or regulatory investigation). We will notify you of such requests unless legally prohibited. We will not disclose data to third parties for any other reason.

Data retention on alfa4d

We retain account data for as long as your account is active. After account closure, we retain transaction records for 7 years to comply with financial regulations. Verification documents (ID and selfie) are deleted after 5 years. You can request deletion of your personal data at any time, but we will retain transaction data as required by law.

Your rights and account control

You have the right to access your personal data. You can log in to your account dashboard to view your profile, transaction history, and deposit/withdrawal records. You can update your email and phone number at any time. You can also request a full data export by contacting our support team—we will provide all your data in a readable format within 14 days.

You have the right to delete your account and most personal data. Account closure is self-service via your account settings. After closure, your account is permanently deleted, and your personal information is removed within 30 days (except transaction records, which we retain for legal compliance).

Cookies and tracking

We use cookies to keep you logged in and to remember your preferences. These are functional cookies necessary for alfa4d to operate. We do not use cookies for advertising or third-party tracking. Your browser settings allow you to disable cookies, but doing so may affect your ability to use alfa4d fully.

Our commitment to your privacy

We keep your data secure using encryption and access controls. Only authorized staff can access your personal information, and only for purposes necessary to run alfa4d and comply with law. We do not sell your data, and we do not share it beyond what this policy describes.

This privacy policy may change. We will notify you of material changes via email or in-app notification. Continued use of alfa4d after changes means you accept the updated policy. If you have questions about how we handle your data, our support team is available during standard business hours via chat and email.

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